INTERNATIONAL CUSTOMER SERVICE & RELATIONSHIP MGT (ICSRM)

COURSE DESCRIPTION

In the world of business, keeping customers satisfied and retaining them is vital to continued success. Often, the employees who work face-to-face with these customers are the ones who determine their levels of satisfaction, keeping them content with the company and preventing them from looking elsewhere for someone to meet their needs. Instead of ignoring the impact your employees can have upon the overall satisfaction levels of your client base, keep this power in mind and encourage employees to make the most of the power they wield, helping your business achieve success.

International Customer service and relationship management (ICSRM) is a term that refers to professional practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth. The systems are designed to compile information on customers across different channels or points of contact between the customer and the company which could include the company’s website, telephone, live chat, direct mail, marketing materials and social media.

CERTIFICATION

In regard to standard in Customer’s Service and Relationship Management Professional, to earn a Professional Certificate for this course, you need to earn more than 50% of possible points on Assignments and Examination to obtain a passing grade. Assessments are worth 15% of your total score, while assignments and Examination are worth 85%.

Learners are eligible to receive a Professional Certification and a Graduate Membership Certification from the Institute after successfully fulfilling the Assessment and Examination requirement

LEARNING OUTCOME

1. learn how to be recognized as customer service manager
2. learn what customer relationship management professional (ICSRM) can do for your organization
3. learn about the benefits of customer’s relationship and ICSA membership
4. The course displays your impartial approval for your knowledge in customer service domain and professional experience on a global level.

ICSRM certifications demonstrate excellence in the field by fulfilling the standards established by customer service practitioners across the globe.